Overview
This comprehensive policy is designed to ensure the health and safety of our birds while providing clear guidelines for our customers.
- Health Guarantee: All birds are guaranteed healthy at the time of sale. We strongly recommend an avian vet examination within 48 hours of purchase to confirm their health status.
- Return Restriction: To protect our existing flock from outside diseases, we cannot accept returns on live birds once they have left the premises.
- Medical Exceptions: If a certified avian veterinarian identifies a pre-existing health issue within the initial 48-hour window, please contact us immediately with the medical report to discuss potential resolutions.
- Return Window: Unopened and unused items in their original packaging may be returned or exchanged within 14 days of purchase with a valid receipt.
- Hygiene Standards: For health and safety reasons, we do not accept returns on opened bird food, used cages, or used toys.
- Defective Goods: If an item is faulty or broken, it may be returned within 30 days for a full refund or exchange.
- Health Requirements: For the safety of all guests, every bird must have a clean bill of health from an avian vet documented within the last 12 months.
- Cancellation Policy: We require a minimum of 48 hours’ notice for boarding cancellations. Cancellations with less than 48 hours’ notice will incur a fee equal to one night’s stay.
- Early Pickup: No refunds or store credits are issued for early pickups, as that space was reserved specifically for your bird.
- Non-Refundable Deposits: A 20% non-refundable deposit is required to hold any bird. This covers the cost of care and the loss of sale opportunities during the hold.
- Hold Duration: We will hold a bird for a maximum of 7 days.
- Forfeiture: If the bird is not paid for in full and picked up by the end of the 7-day period, the deposit will be forfeited, and the bird will be returned to inventory.
- Welfare Check: We reserve the right to refuse the sale of any bird if we believe the potential home, environment, or caregiver is not a suitable match for the bird’s species-specific needs.
- Final Decision: The health and well-being of our birds are our top priority. Our staff’s decision to decline a sale is final, and any deposits paid for that specific bird will be fully refunded in these instances.
- Method: Refunds will be issued to the original payment method.
- Verification: All returns must be accompanied by a proof of purchase (receipt or invoice).
- Timeline: Please allow up to 14 days for your refund to be processed once the return is approved.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Need help?
Contact us at {9785007200} for questions related to refunds and returns.